Home | My Site 4

Greetings! I'm a Certified Data Analyst with a strong customer service background, seamlessly combining analytical expertise with a customer-centric approach. My passion for translating raw data into actionable insights has driven business improvements and elevated customer satisfaction. Additionally, I'm also a podcast host, where I enjoy sharing stories, insights, and knowledge with our audience, fostering engaging conversations and exploring diverse topics.

About Me

I’m a Certified Data Analyst with a robust customer service background, specializing in collaborative projects with industry leaders such as Microsoft, Google, Uber, and McAfee. Facilitating solutions for over 5,000 customers, I employ data analytics for strategic initiatives, resulting in a 20% increase in customer satisfaction and a 15% reduction in issue resolution time. Proficient in Data Analysis, Visualization, SQL, and Excel, I am committed to driving data-driven insights for continual improvements. My primary objective is to enhance my skill set, specifically in data analytics, to contribute significantly to organizational success. Eager to leverage my expertise for dynamic teams and optimized decision-making processes.

Resume

Skills

Proficient Data Analyst skilled in transforming raw data into actionable insights. Expertise includes data cleaning, statistical analysis, and data visualization using tools such as SQL, Excel, Python, and Tableau. Proven track record collaborating with industry leaders to deliver impactful solutions.

Analytical Skills

Data Cleaning and Preprocessing

Data Exploration and Descriptive Analysis

Statistical Analysis

Predictive Modeling

Data Visualization

Soft skills

Communication
Adaptability

Customer Service

Tools

Microsoft Excel

Postgre SQL

Tableau

Python

Projects

Infleunza season staffing

PROBLEM:

• Staff agency must determine where and how many staff to send to each state in order to prepare hospitals for the upcoming flu season.

OBJECTIVE:

• Perform statistical analysis to look at influenza trends so we can proactively plan for staffing requirements across the country.

Instacart Grocery Basket Analysis

PROBLEM:

• Instacart is considering a targeted marketing strategy. In order to target the right customer profiles with the appropriate products, they want to learn more about their sales trends and purchasing behavior.

OBJECTIVE:

• Perform an initial data and exploratory analysis of some of Instacart data in order to derive insights and suggest strategies for better segmentation.

Movie Streaming Launch Strategy

PROBLEM:

• Streaming services are a fierce competitor to the Rockbuster Stealth. To remain competitive, they made the decision to launch an online video rental service, but they need specific information on the customers, movies, and markets they should focus on.

OBJECTIVE:

• Perform an analysis to help with the launch strategy for the new online video service and to answer management’s business questions.

Video Game Sales

PROBLEM:

• GameCo intends to develop new games in order to remain competitive in the market. They are looking for market, competitor, and sales insights to make the best use of their resources.

OBJECTIVE:

• Perform a descriptive analysis of a video game data set to inform about the development of GameCo’s new games on the market.

Contact me

Contact me for all your data analysis needs. I'm a Certified Data Analyst with a strong customer service background, seamlessly combining analytical expertise with a customer-centric approach. My passion for translating raw data into actionable insights has driven business improvements and elevated customer satisfaction.

ragadeepthi0104@outlook.com

Lets Connect!